We take all measures to send a good working unit at the first place. If you still wish to return your used engine/ used transmission because of any issue with it. Here is our return guidelines:
You have 6 months return and replacement warranty from the date of delivery to return the merchandise.
Our support team will initiate pick up procedure on approval from the warranty team. We will provide a BOL(Bill of lading), that needs to be printed out and show it to the driver at the time of pick up.
Returned used engine/transmission must be in same condition or with same packaging as it was shipped originally. It would limit our ability to initiate Return if the merchandise received is modified/damaged or partially/fully installed.
Refund will be initiated after we receive and inspect the returned item. Original transportation will be paid by us if the return is approved by us and vice versa.
We have room for exceptions for a used engine if it is received damaged or accepted incorrectly by us.
Once we receive the merchandise, we will initiate the replacement/Refund as per the requirement.
In case of refund, It will take 3-5 business days (excluding holidays, weekends) to process the refund to your source account.
In case of replacement, we will take 3-5 business days to deliver the replacement merchandise as per our standard process of fulfilling an order
(defective merchandise must be picked prior to the replacement shipment/ refund initiation).
